The Foundation of Client Retention . . .
Supervision: Trained supervisors are provided to every facility to ensure task specifications are adhered to.
Logbooks: A logbook will be kept and maintained at your facility to communicate requests and concerns. Our personnel sign off on recorded items and provide feedback.
Site Inspections: Quality Maintenance schedules regular site inspections at several levels. Our on-site supervisor, or area manager, conducts scheduled inspections and shares the results with the cleaners and the Management Team. Daytime inspections are also conducted by a “client advocate” and shared with our client as well as Management and cleaners.
Client Surveys: We value your opinion. In addition to building inspections, we periodically ask our clients to answer our performance surveys. Results are analyzed; changes or recommendations are made to ensure continued satisfaction.
Communication: Our crews are equipped with pagers, or radios, so our supervisors may reach them at any time. Your Account Manager also provides clients with office and cell numbers making Quality Maintenance Management available 24/7.